Delivery & Returns

Delivery & Shipping

UK Customers

£4.95 delivery fee on orders under £100

Free delivery on orders over £100.

For all shipping in the UK we use Royal Mail unless otherwise stated, and then only in circumstances in which a better service is available, or more suitable to your requirements.

Unless otherwise stated prior to dispatch, all items will require signature on delivery. If you are not at home, a postage card will be left for you, and you will be able to collect your order from a designated local deposit location or post office, following the instructions on the postage card.

All our deliveries are trackable and insured.

We do not provide the option to ship to an address different to the billing address. We also reserve the right to verify details with our customers before shipping.

Services we use:

  • Royal Mail Special Delivery
  • Royal Mail 1st class signed for
  • Royal Mail Tracked 48 hour service

Deliveries are usually made within 2-4 working days of your order being placed.

All orders made before 2pm from Monday to Friday will be sent out the same day.

Any orders received after 2pm Monday to Thursday will be shipped the following day.

Orders received after 2pm Friday and over the weekend will be shipped on the following Monday.

When your order has been dispatched we will contact you via email, text, or whatsapp message and provide you with a tracking number.

If you have made a mistake with your delivery details, please contact us immediately and we will try to amend them. If the order has already been dispatched, then the delivery address cannot be changed.

We do not deliver to PO Box addresses. Our orders require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

More information on our shipping and returns policies can be found in our FAQs, Returns and Terms & Conditions pages. If you require further clarification or have special delivery requirements, please contacts is at info@24hourclub.co.uk and we will try our best to meet them.

Returns & Refunds

  • We guarantee to refund or exchange on any item you are unhappy with, purchased both from our physical retail store and our web store.
  • You can return your order within 14 days of receipt of your purchase or order with your order confirmation or your store receipt.
  • Your item will be delivered with a returns form. If you can’t find it, there is a link at the bottom of this page that will take you to a printable version of the form.
  • On the return form there are options for a refund or an exchange — please fill in the correct information.
  • If you are returning an item bought in our physical store, please ensure you enclose a copy of the receipt. Without a copy of the receipt, we will not be able to process a refund or exchange.
  • All returned items must be in their original, re-saleable condition (i.e. unworn, unwashed, and complete, with original tags and/or packaging if applicable).
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • When labelling your package please use the 24HOURCLUB Returns Department sticker provided on the parcel. All extra paperwork is to be enclosed.
  • We aim to process returns within 48 hours. We will credit your money within two days of processing the return, but credit can take approximately four working days to show in your account. We can only refund to the card or via the payment method used for purchase. Please refer to your card issuer’s terms and conditions for further information.
  • Please note we are not responsible for return postage costs, as agreed in our terms. Please make sure all return packages are sent with a trackable, insured service as, until the parcel reaches us, it remains your responsibility.

Exchanges

  • If you require an exchange, please contact us via email at returns@24hourclub.co.uk with your order number, the full online description of the item, and the size option you require. We will then check if we have the correct stock available.
  • If the replacement item is of a higher value than your original item, we will contact you directly regarding the matter. If the value is less than the original item, the outstanding value will be refunded to your account. Please note, there are no guarantees we will have the correct replacement item in stock.
  • Once we have verified the exchange, please fill in the stated box on the return form with the online description of the item and the replacement size option.
Return department address:

24HOURCLUB RETURN DEPARTMENT
20 POUND ROAD BURY
HUNTINGDON
CAMBRIDGESHIRE
PE26 2LB
UNITED KINGDOM

LINK TO PRINTABLE RETURNS FORM

More information on our returns policies can be found in our FAQs, Shipping and Terms & Conditions pages